{"id":6686,"date":"2025-09-09T14:21:55","date_gmt":"2025-09-09T12:21:55","guid":{"rendered":"https:\/\/socialsundhed.org\/?page_id=6686"},"modified":"2026-04-09T11:55:50","modified_gmt":"2026-04-09T09:55:50","slug":"klageadgang","status":"publish","type":"page","link":"https:\/\/socialsundhed.org\/en\/klageadgang\/","title":{"rendered":"Klageadgang"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header & Contact” _builder_version=”4.22.0″ _module_preset=”default” custom_padding=”||16px|||” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”90%” max_width=”1400px” custom_margin=”||||false|false” custom_padding=”|0px||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_font=”–et_global_heading_font|–et_global_heading_font_weight|||||||” header_text_color=”#002850″ header_font_size=”70px” header_line_height=”1.1em” text_orientation=”center” custom_margin=”||||false|false” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Klagevejledning<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”_initial” text_font_size=”16px” text_line_height=”1.8em” header_font=”–et_global_heading_font|–et_global_heading_font_weight|||||||” header_font_size=”40px” header_line_height=”1.1em” hover_enabled=”0″ header_font_size_tablet=”40px” header_font_size_phone=”30px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Alle, der har v\u00e6ret i kontakt med en af Social Sundheds r\u00e5dgivningstelefon, kan klage. Vi opfordrer til, at du fort\u00e6ller os det med det samme, hvis du har en d\u00e5rlig oplevelse med vores r\u00e5dgivning eller brobygning. S\u00e5 kan vi nemlig \u00e6ndre p\u00e5 det undervejs, s\u00e5 du kan f\u00e5 gl\u00e6de af vores r\u00e5dgivning og indsats.<\/div>\n
<\/div>\n
Hvis du har fors\u00f8gt at v\u00e6re i dialog med os, men ikke synes, det har \u00e6ndret noget, kan du udfylde klageformularen l\u00e6ngere ned og sende den til os.<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.27.4″ _module_preset=”default” background_color=”gcid-a93f2103-1d8b-43bb-b21d-81d84bba8b15″ custom_margin=”0px||||false|false” custom_padding=”15px||||false|false” border_radii=”off|3vw|3vw||” collapsed=”off” global_colors_info=”{%22gcid-a93f2103-1d8b-43bb-b21d-81d84bba8b15%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” max_width=”1100px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_2_font=”Inter|700|||||||” header_2_font_size=”52px” header_2_line_height=”1.2em” text_orientation=”center” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FAQ<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_font_size=”20px” header_4_font=”Inter|700|||||||” header_4_font_size=”24px” header_4_line_height=”1.4em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Hvad kan du klage over?\u00a0<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”_initial” text_font=”–et_global_body_font||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”||||on||||” hover_enabled=”0″ text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Du er altid velkommen til at klage. Det kan f.eks. dreje sig om klager ang\u00e5ende; r\u00e5dgivers adf\u00e6rd, d\u00e5rlig eller decideret forkert r\u00e5dgivning, r\u00e5dgivningen eller brobygningen ikke lever op til det, den annoncerer.<\/p>\n

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Hvad kan du\u00a0ikke\u00a0<\/em>klage over?\u00a0<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”_initial” text_font=”–et_global_body_font||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”||||on||||” hover_enabled=”0″ text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Andre brugere af r\u00e5dgivningen, \u00e5bningstider eller andre praktiske forhold, manglende mulighed for at f\u00e5 f\u00f8lgeskab.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_font_size=”20px” header_4_font=”Inter|700|||||||” header_4_font_size=”24px” header_4_line_height=”1.4em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

S\u00e5dan sender du en klage<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”_initial” text_font=”–et_global_body_font||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”||||on||||” hover_enabled=”0″ text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Vi har lavet en klageformular nederst p\u00e5 siden, s\u00e5 vi f\u00e5r de oplysninger, vi skal bruge for at behandle din klage. Klagen skal udfyldes i formularen eller sendes med posten til:<\/p>\n

Social Sundhed, <\/span><\/p>\n

Carl Blochs Gade 30<\/span><\/p>\n

8000 Aarhus<\/span><\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_font_size=”20px” header_4_font=”Inter|700|||||||” header_4_font_size=”24px” header_4_line_height=”1.4em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

F\u00e5r jeg en kvittering?<\/h1>\n

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Ja, du f\u00e5r altid en kvittering p\u00e5 mail, hvis du har opgivet din mailadresse, umiddelbart efter, at vi har modtaget din klage.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” header_font_size=”20px” header_4_font=”Inter|700|||||||” header_4_font_size=”24px” header_4_line_height=”1.4em” custom_margin=”||0px||false|false” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Hvorn\u00e5r f\u00e5r jeg svar p\u00e5 min klage?<\/h1>\n

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Du f\u00e5r svar p\u00e5 din klage indenfor 30 dage.\u00a0<\/p>\n

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Hvordan behandles min klage?\u00a0<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_font=”–et_global_body_font||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”||||on||||” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

N\u00e5r du sender en klage til Social Sundhed, bliver den sendt til Administrationschefen i Social Sundhed. Administrationschefen tager indledningsvist stilling til, hvorvidt klagen falder inden for klagemulighedens rammer. Derefter vurderes det, om medarbejdere eller brobyggere skal inddrages. I det tilf\u00e6lde vil klagen altid blive anonymiseret. Efterf\u00f8lgende tages der stilling til om der er forhold, der skal unders\u00f8ges p\u00e5 baggrund af klagen.<\/p>\n

Ledelsen i Social Sundhed er ansvarlig for h\u00e5ndtering af klage, behandle den og efterf\u00f8lgende sende svar til afsender.<\/p>\n

N\u00e5r der er sendt svar til afsender slettes al korrespondance.<\/p>\n

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Jeg har en kommentar til r\u00e5dgivningen, der ikke en klage – hvor kan jeg give den?\u00a0<\/h1>\n

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Vi tager altid mod feedback og input til vores arbejde. Derfor er du altid velkommen til at skrive til os p\u00e5 sos@socialsundhed.org<\/p>\n

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Er jeg anonym, n\u00e5r jeg klager?\u00a0<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.6″ _module_preset=”_initial” text_font=”–et_global_body_font||||||||” text_font_size=”16px” text_line_height=”1.8em” link_font=”||||on||||” hover_enabled=”0″ text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Hvis du sender din klage fra anonym mailadresse eller via post uden afsender, er du anonym.<\/span><\/div>\n
<\/span><\/div>\n
Hvis du opgiver dit navn, eller hvis det fremg\u00e5r af din mailadresse, er du ikke anonym, men vi behandler altid din klage fortroligt, og giver ikke dit navn eller andre personhenf\u00f8rbare oplysninger videre til r\u00e5dgiverne eller brobyggere.<\/div>\n

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Kontaktformular for klager<\/p>\n

[\/et_pb_text][et_pb_contact_form email=”sos@socialsundhed.org” success_message=”Din besked er indsendt, du modtager svar fra os snarest muligt. V\u00e6r opm\u00e6rksom p\u00e5, at mails fra Social Sundhed kan ende i spam.” submit_button_text=”Indsend” _builder_version=”4.27.4″ form_field_background_color=”#FFFFFF” title_text_color=”#002850″ title_font_size=”27px” captcha_text_color=”#002850″ captcha_font_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#F0783C” button_border_width=”0px” button_border_radius=”10px” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ text_orientation=”left” z_index_tablet=”0″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” captcha_text_shadow_horizontal_length_tablet=”0px” captcha_text_shadow_vertical_length_tablet=”0px” captcha_text_shadow_blur_strength_tablet=”1px” form_field_text_shadow_horizontal_length_tablet=”0px” form_field_text_shadow_vertical_length_tablet=”0px” form_field_text_shadow_blur_strength_tablet=”1px” button_text_shadow_horizontal_length_tablet=”0px” button_text_shadow_vertical_length_tablet=”0px” button_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_button_tablet=”0px” box_shadow_vertical_button_tablet=”0px” box_shadow_blur_button_tablet=”40px” box_shadow_spread_button_tablet=”0px” text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength_tablet=”1px” global_colors_info=”{}”][et_pb_contact_field field_id=”Email_adresse” field_title=”E-mail” field_type=”email” _builder_version=”4.22.1″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”Besked” field_title=”Besked” field_type=”text” fullwidth_field=”on” _builder_version=”4.22.1″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”14px” header_font_size=”15px” global_colors_info=”{}”]<\/p>\n

Hvordan behandles mine personoplysninger i forbindelse med en klage?<\/h1>\n

N\u00e5r du sender en klage til Social Sundhed, bliver den behandlet indenfor 30 dage, herefter slettes al korrespondance.
Vi henviser til vores persondatapolitik<\/a> for yderligere oplysninger om behandling af dine personoplysninger i forbindelse med en klage.<\/p>\n

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KlagevejledningAlle, der har v\u00e6ret i kontakt med en af Social Sundheds r\u00e5dgivningstelefon, kan klage. Vi opfordrer til, at du fort\u00e6ller os det med det samme, hvis du har en d\u00e5rlig oplevelse med vores r\u00e5dgivning eller brobygning. S\u00e5 kan vi nemlig \u00e6ndre p\u00e5 det undervejs, s\u00e5 du kan f\u00e5 gl\u00e6de af vores r\u00e5dgivning og indsats. 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